Return & Exchange Policy

We strive to ensure you are satisfied with your purchase. However, if you encounter any issues with the product, our return and refund policy is outlined as follows

Returns Eligibility

Damaged Products

• If the product is received in a damaged condition, a return will be accepted.
• A clear video of the unboxing process is mandatory as proof of damage.
• If you mistakenly order the wrong model and request a replacement, the return shipping cost must be borne by you.
• A refund or replacement will be processed after we receive the product in its original condition.

Mismatched Products (Our Mistake)

If the product sent does not match the model ordered, we will bear the return shipping charges.

Conditions for Returns

To be eligible for a return

• The product must be unused and in the same condition as received.
• It must be returned in its original packaging with all accessories, manuals, and documentation.
• Returns must be initiated within 7 days of delivery.

How to Initiate a Return

Contact our customer support team with the order details and reason for the return.

• Provide necessary evidence (e.g., unboxing video for damages).
• Our team will guide you through the return process.

Refunds Process

• Once the returned product is received and inspected, refunds will be processed and credited to the original payment method within 7-10 business days
• Refunds may be delayed or cancelled if the product is returned incomplete, damaged, or without proper evidence.

The following items are non-refundable

• Products damaged due to misuse, mishandling, or improper care.